Frequently asked questions
How many files can I transfer?
You can always send or receive any number and size of files in both the Pro and Free plans.
What is permanent storage?
Files placed in permanent storage are not automatically deleted as long as you have an active Pro plan.
Where are my files stored?
Your files are stored in the European Union, on dedicated Hetzner servers in Falkenstein datacenters, and never leave the European Economic Area. We've been working with Hetzner for over a decade.
Do you use my files to train AI?
No. We do not use your files to train artificial intelligence or machine learning models. Under our Subscription terms and contitions., uploaded files are processed solely to deliver your package to the recipient. We do not sell them, share them with third parties, or analyse their contents for commercial purposes.
I need to change my plan or need more storage.
Contact us. We will prepare a dedicated plan with higher capacity for your company.
What happens when my Pro plan expires?
Before your Pro plan expires, you will receive a renewal notification so your files can stay in permanent storage. Pro plans are prepaid. If you don't pay, your space reverts to the Free plan.
Can a file be recovered after it expires?
Once a package expires or is deleted, files are permanently removed — we keep no copies and cannot recover them. Custom safeguards such as backups can be arranged on a dedicated plan — Contact us.
Do you issue VAT invoices?
Yes, we issue Polish VAT invoices through the KSeF system.
I want to know more details.
Read the Subscription terms and contitions.. If you have more questions — Contact us.